Massage by Tess
Massage by Tess in Las Vegas !
Owning and operating a small business is a journey filled with challenges and triumphs. For us at Massage by Tess, these past 15 years have been a testament to resilience, growth, and unwavering commitment to our clients’ well-being. However, like any business, we occasionally encounter setbacks that remind us of the importance of transparency, accountability, and continuous improvement.
My name is Tess, and I am proud to have built this company from the ground up. Our mission has always been clear: to provide the people of Las Vegas with exceptional therapeutic massage services in the comfort of their own spaces. Year after year, we have been honored to be recognized as one of the premier therapeutic outcall massage companies in the region.
Recently, we faced a situation that prompted me to address our valued clientele directly. A lapse in our service protocol led to a misunderstanding that I wish to clarify and address openly. It’s crucial to me that you, our clients, understand what happened, how we are addressing it, and how we plan to move forward.
First and foremost, I want to assure you that all our therapists are fully licensed by Clark County and the State of Nevada. Beyond these regulatory requirements, we conduct thorough background checks and provide extensive training in massage therapy techniques and customer relations. Our commitment to professionalism and integrity is unwavering.
One of our core principles is to uphold ethical standards in every aspect of our service. Unfortunately, in a recent incident, one of our therapists deviated from our established guidelines by soliciting a tip from clients. This behavior is not reflective of our values or training protocols. Upon identifying this issue, we took immediate action: revising our training manuals to reinforce our policies against soliciting tips and replacing the therapist involved. We are dedicated to learning from this experience and strengthening our internal controls to prevent similar incidents in the future.
Moving forward, enhancing our customer service remains our top priority. We are committed to ensuring that every client’s experience with Massage by Tess exceeds expectations. Whether you’re a local resident or visiting our vibrant city, we want you to feel not only relaxed but also completely satisfied with our service. Your comfort and trust are paramount to us, and we encourage you to communicate any concerns or feedback directly with us. We are here to listen and resolve any issues promptly.
It’s important to highlight that our service extends throughout the Las Vegas metropolitan area, operating 24/7 to accommodate your schedule. We strive to arrive promptly at your location, typically within an hour or less, recognizing the challenges of navigating traffic, parking, and logistics in our bustling city. Your understanding and appreciation of the efforts made by our masseuses and masseurs are invaluable to us. While tips are not mandatory, they are greatly appreciated as a gesture of acknowledgment for our team’s hard work and dedication to your well-being.
In conclusion, I want to express my gratitude for your continued support and understanding. At Massage by Tess, we are committed to upholding the highest standards of professionalism, ethics, and customer care. We invite you to experience the rejuvenating benefits of our therapeutic massages and to reach out to us with any questions or feedback you may have. Together, we will continue to grow and improve, ensuring that every massage experience with us is nothing short of exceptional.
So Owning and operating a small business is not easy task and Thank you for being a part of our journey.
