Owning a small business is always a challenge. A company’s reputation can be quickly harmed by one negative comment when using social media.
Hello. My name is Tess. Over the last 15 years, I have built this company. I take great pride and joy in helping everyone in Las Vegas to relax and feel better. Our company is always rated among the best Therapeutic Outcall companies, year after year.
I wanted to take this opportunity to explain what happened, what went wrong, and how we plan to remedy this situation.
Each and every one of our independent contractors are fully licensed to practice massage therapy by Clark County and the State of Nevada. In addition, we put all of our people through our own background checks, an intensive course of study, and customer relations.
1: At this small business, our therapists are instructed not to solicit tips from couples getting massages. We value tips because we want to make sure that our employees get sufficient compensation for their work.
2: However, our Therapist made a mistake and asked for a tip. Our training manual has been changed to reflect our emphasis on this approach and she has been replaced.
3: Moving forward, we will strive to improve our customer service. It is our goal to make every couple coming to Las Vegas happy and satisfied!
If at any point during your massage, you feel uncomfortable or unsure of payments or have any problem, please call us so that we have a chance to remedy the situation.
To make every customer happy and pleased, we always work to improve our customer service.
Please keep in mind that we provide service to the whole Las Vegas metropolitan area. In most cases, we arrive at your location within an hour or less, 24/7. We’re hoping you can see how important tipping is to our company. Please understand that our Masseuses and Masseurs are fighting traffic, paying for parking and gas, and trying to get to you as soon as possible.
Thank you for understanding and your tips are graciously accepted!….
With all my love Tess